Frequently Asked Questions
Everything you need to know about shopping with CEI.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, CEI ships to customers within North America. We are working on expanding our logistics to support international shipping in the near future.
How do I contact customer support?
You can reach our dedicated support team via the 'Contact Us' page, through our live chat feature, or by emailing [email protected] during business hours.